Warranty and defects

Q: What is the warranty period of my item?

If the manufacturer provides a manufacturer's warranty in addition to the statutory warranty, you will find the duration of the manufacturer's warranty in the provided manufacturer's documentation. Brandbeveiligingshop.be complies with the conformity requirement of the Law on Market Practices and Consumer Protection. We stand for qualitative, CE-certified and approved items. You count on us to supply items that will function as expected. If, however, your article should break down, you can of course also count on us. Belgian legislation stipulates that every product must be 'sound', based on the expected life span of each product. Do you want to return an item because it is faulty? Contact our customer service department . We will provide you with the necessary instructions to complete your warranty request as quickly as possible.

Q: What is the warranty of my article?

At brandbeveiligingshop.be, your invoice counts as your guarantee. It is possible that a warranty card of the brand will be sent along with your order. This card is not the warranty card and does not need to be kept. If you wish to lay claim to the warranty in the future, please use the invoice for your order.

Q: Do I have a warranty on my products at brandbeveiligingshop.be?

Yes, all items you buy from us are covered by at least the legal warranty . This means that an article must be in good condition and function properly under normal use. If you receive an item where this is not the case, we will offer you a suitable solution as soon as possible. Depending on the article we do this by exchange or refund . In addition to the statutory warranty, the manufacturer's warranty also applies to certain items. A manufacturer's warranty is an additional warranty given by the importer or manufacturer. The manufacturer or importer can set conditions for this guarantee. The warranty period also depends on the manufacturer.

Q: What are the repair costs of my item?

Brandbeveiligingshop.be does not do any repairs itself. Within the warranty period, we will exchange the defective item for a new one, or return it to the manufacturer for repair, depending on the manufacturer's procedure.

Q: My item is damaged/doesn't work :(

A malfunction is always annoying, but unfortunately not 100% preventable. We are happy to provide a suitable solution! Within the warranty period your faulty item can be exchanged for a new or repaired one without any problem. Contact our customer service department for more information . We are happy to help you! Our manufacturers each have their own standard warranty procedure, which we will be happy to explain to you in order to help you as quickly as possible. Within the warranty conditions you don't have to pay anything for an exchange. Outside the warranty period , the cost of any repair or exchange will be entirely at the customer's expense. Having difficulties? Feel free to contact our customer service department.

What is the warranty period of my item?

What is the warranty of my article?

Do I have a warranty on my products at brandbeveiligingshop.be?

What are the repair costs of my item?

My item is damaged/doesn't work :(