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General

Ordering, payment, shipping, return & warranty

Shipping and delivery

  • Is shipping free?
  • Who delivers my package?
  • When will I receive my order?
  • Can you delivered my order to a different address?
  • Can I pick up my order at a pickup point?
  • Can I choose the delivery date?
See all 14 articles

Exchange and return

  • What are brandbeveiligingshop.be's return conditions?
  • How long after purchase can I exchange or return an item?
  • Can I exchange or return all items?
  • How long does it take for the return to be processed?
  • How quickly will I be refunded after returning?
  • How to exchange an item?

Warranty and defects

  • My item is damaged/doesn't work :(
  • What is the warranty period of my item?
  • What is the warranty of my article?
  • What are the repair costs of my item?

Cancelling orders

  • Can I still change or cancel an order?
  • I cancelled, but still received the order?
  • When will I be refunded after canceling?

Paying safely

  • Which payment methods do you accept?
  • Is paying 100% safe?
  • Can I first receive my order and pay afterwards?
  • Is it possible to pay for my order by bank transfer?
  • I paid too much! What now?
  • Will I receive an invoice? Can I get a copy of my invoice?
See all 7 articles

Using the website

  • How do I order on brandbeveiligingshop.be?
  • How do I find a product quickly?