General
Ordering, payment, shipping, return & warranty
Shipping and delivery
- Is shipping free?
- When will I get my order?
- When will I receive my order?
- Who delivers my package?
- When will my order be delivered?
- What is a Track & Trace code?
Exchange and return
- How to exchange an item?
- Where can I return my item(s)?
- Can I change a pickup appointment?
- What are brandbeveiligingshop.be's return conditions?
- Can I exchange or return all items?
- I did not receive an acknowledgement of receipt after the return?
Warranty and defects
Cancelling orders
Paying safely
- Is paying 100% safe?
- Which payment methods do you accept?
- Can I first receive my order and pay afterwards?
- Will I receive an invoice? Can I get a copy of my invoice?
- Is it possible to pay for my order by bank transfer?
- Can my invoice be adjusted or changed?