General
Ordering, payment, shipping, return & warranty
Shipping and delivery
- Is shipping free?
- Who delivers my package?
- When will I receive my order?
- Can you delivered my order to a different address?
- Can I pick up my order at a pickup point?
- Can I choose the delivery date?
Exchange and return
Warranty and defects
Cancelling orders
Paying safely
- Which payment methods do you accept?
- Is paying 100% safe?
- Can I first receive my order and pay afterwards?
- Is it possible to pay for my order by bank transfer?
- I paid too much! What now?
- Will I receive an invoice? Can I get a copy of my invoice?