Orders of €50 or more are sent free of charge. For orders under € 50, € 10 shipping costs will be added.

Who delivers my package?

We work together with the courier company GLS or a local transport company (for pallet orders).

When will I receive my order?

We will send you an e-mail with every step of the ordering process. You'll get an email when we pack your order and we'll send you an email with a Track & Trace code when we ship your order. Your order will be delivered in a maximum of 5 working days after payment, but the process is often a lot faster. In the event of unexpected changes to the delivery date, we will inform you as soon as possible.

Can you delivered my order to a different address?

Yes. You just need to add a delivery address that is different from your billing address when filling in your details. To do this, check the option "Send to a different address" in the ordering process. On the next page you can fill in an alternative delivery address.

Can I pick up my order at a pickup point?

Standard shipments are always made to a personal/business address. After the packet has been sent out, you will get a Track & Trace link, and with this link you can change the destination to another address or a GLS ParcelShop in your area. You can pick up the package there the next working day.

Can I choose the delivery date?

You cannot choose this in advance, but it is possible to change the delivery date as soon as the shipment has left our shop. We will provide you with a Track & Trace code so you can track the delivery of your order online. You can use this code to postpone the delivery of the order and enter a new date. If you are not at home at the time of delivery, the courier service will leave a message in your mailbox with further instructions for a new delivery attempt.

How to exchange an item?

Within thirty days after receiving your order, you can exchange most of our articles for the same or a different article. Please contact our customer service department first. The conditions for an exchange are the same as for a return. You exchange the article within the 30-day trial period . The period starts on the day you receive your article. The item is, if possible, in the original packaging . Neither the item nor the packaging are damaged. We would like to ask you, if possible, to include the invoice (or a copy of that invoice) in the packaging. For a quick and correct transaction it is important that you first register the item for exchange by contacting our customer service. Items that you cannot return: Items whose seal has been broken or with damaged packaging. Consumables such as gases, liquids, etc. Items that cannot be exchanged for hygienic reasons. Items that are damaged or incomplete. If an item is faulty or defective within the warranty period, the statutory warranty periods apply and your item will be repaired or exchanged under warranty conditions. Please refer to our instructions for warranty requests .

What are brandbeveiligingshop.be's return conditions?

You can return items free of charge under certain conditions. If the article is damaged, please refer to the frequently asked questions about warranty . Return shipments are at buyer's risk. This means that brandbeveilingshop.be is not responsible for the damage or the loss of returned items. Conditions Contact our customer service first to register a return. You return the item within the 30-day trial period. The period starts on the day you receive your article. The article is, if possible, in the original packaging. Neither the article nor the packaging are damaged. We would like to ask you, if possible, to include the invoice (or a copy of that invoice) in the packaging. For a quick and correct transaction it is important that you first register the item for exchange by contacting our customer service. Items that you cannot return: Items whose seal has been broken or with damaged packaging. Consumables such as gases, liquids, etc. Items that cannot be exchanged for hygienic reasons. Items that are damaged or incomplete.

Can I exchange or return all items?

Yes, as long as the items are unused and the packaging is unopened. Returning items is completely free of charge!

I did not receive an acknowledgement of receipt after the return?

We strive to process your return as quickly as possible. If you haven't received a message within ten workdays after returning the item, please contact our customer service.

How quickly will I be refunded after returning?

As soon as your return has been processed (maximum ten working days), we will refund you: Maestro or Bancontact : within five working days. Bank transfer : within five working days. Credit card (MasterCard, Visa) : processed on your current or next statement of expenditure (depends on when your statement is processed by the bank).

How long does it take for the return to be processed?

Your return will be delivered to us and processed within 10 working days of delivery to the courier company. When we have received and processed your return properly, you will receive a confirmation email. If you haven't received a message within ten working days of your return, please contact our customer service. We will be happy to help you! You can check whether you meet all the conditions in the conditions for returning an item. Only if you meet all the conditions will your return be able to be processed correctly. In case of any problems we will contact you as soon as possible. When the amount is refunded depends on the payment method .

What is the warranty period of my item?

If the manufacturer provides a manufacturer's warranty in addition to the statutory warranty, you will find the duration of the manufacturer's warranty in the provided manufacturer's documentation. Brandbeveiligingshop.be complies with the conformity requirement of the Law on Market Practices and Consumer Protection. We stand for qualitative, CE-certified and approved items. You count on us to supply items that will function as expected. If, however, your article should break down, you can of course also count on us. Belgian legislation stipulates that every product must be 'sound', based on the expected life span of each product. Do you want to return an item because it is faulty? Contact our customer service department . We will provide you with the necessary instructions to complete your warranty request as quickly as possible.

What is the warranty of my article?

At brandbeveiligingshop.be, your invoice counts as your guarantee. It is possible that a warranty card of the brand will be sent along with your order. This card is not the warranty card and does not need to be kept. If you wish to lay claim to the warranty in the future, please use the invoice for your order.

Do I have a warranty on my products at brandbeveiligingshop.be?

Yes, all items you buy from us are covered by at least the legal warranty . This means that an article must be in good condition and function properly under normal use. If you receive an item where this is not the case, we will offer you a suitable solution as soon as possible. Depending on the article we do this by exchange or refund . In addition to the statutory warranty, the manufacturer's warranty also applies to certain items. A manufacturer's warranty is an additional warranty given by the importer or manufacturer. The manufacturer or importer can set conditions for this guarantee. The warranty period also depends on the manufacturer.

What are the repair costs of my item?

Brandbeveiligingshop.be does not do any repairs itself. Within the warranty period, we will exchange the defective item for a new one, or return it to the manufacturer for repair, depending on the manufacturer's procedure.

My item is damaged/doesn't work :(

A malfunction is always annoying, but unfortunately not 100% preventable. We are happy to provide a suitable solution! Within the warranty period your faulty item can be exchanged for a new or repaired one without any problem. Contact our customer service department for more information . We are happy to help you! Our manufacturers each have their own standard warranty procedure, which we will be happy to explain to you in order to help you as quickly as possible. Within the warranty conditions you don't have to pay anything for an exchange. Outside the warranty period , the cost of any repair or exchange will be entirely at the customer's expense. Having difficulties? Feel free to contact our customer service department.

You have the right to withdraw from a purchase agreement within 30 days after receiving the item, without stating a reason. The withdrawal period shall expire 30 days after the day on which you, or a third party appointed by you other than the carrier, get physical possession of the goods. In order to exercise the right of withdrawal, you must inform us with an unequivocal statement (e.g. in writing, by post, fax or e-mail) that you wish to withdraw from the agreement. You can use the model withdrawal form (PDF) sent by us for this purpose, but you are not obliged to do so. In order to comply with the withdrawal period, it suffices to send your notice about your exercise of the right of withdrawal before the withdrawal period has expired. Consequences of withdrawal If you withdraw from the agreement, you will be refunded for all payments you have made up to that point, including delivery costs (with the exception of any extra costs resulting from your choice of a different method of delivery than the cheapest standard delivery offered by us), without delay and no later than 30 days after we have been informed of your decision to withdraw from the agreement. We will reimburse you using the same means of payment with which you have made the original transaction, unless otherwise explicitly agreed; anyhow, you will not be charged for any costs for such refund. We can delay reimbursing you until we have received the goods back, or you have proved that you have returned the goods, whichever comes first. You must return or hand over the goods to us without delay, but in any case no later than 30 days after the day on which you have notified us of your decision to withdraw from the contract. You are on time if you return the goods before the 30-day-period has expired. We will pay the direct costs of returning the goods. You are only responsible for any diminished value of the goods resulting from the use of the goods, that exceeds what is necessary to determine the nature, characteristics and functioning of the goods.

I cancelled, but still received the order?

If you receive the item despite your cancellation request, then your order was too far in the shipping process to cancel. Of course you can return the article within 30 days after receipt free of charge. Contact our customer service to arrange a return.

When will I be refunded after canceling?

As soon as your cancellation has been processed, we will refund you. Payment depends on your payment method. Maestro or Bancontac t: within five working days Bank transfe r: you no longer have to pay. Already paid? Then we will refund you within five working days. Credit card (MasterCard, Visa) : the reservation will be cancelled. Your purchase will not appear on your credit card statement. Has it already been charged? Then we'll provide you with a credit on your next statement of expenses.

Can I still change or cancel an order?

1. Not yet sent As long as your order has not yet been shipped (announced via a shipping email), you can change or cancel your order by contacting us. 2. Already Sent Has your order already been shipped? In that case it suffices to refuse the order at the door upon delivery; it will automatically be sent back to us. You also have 30 days to return your order free of charge if you do not wish to keep it. Your items must be unused or unopened.

Yes. All the required security techniques and more have been applied to our online payment system, which runs via the widely used European Multisafepay platform. The 3D Secure technology was developed by Visa and is offered under the brand name Verified by Visa. MasterCard also offers this measure under the MasterCard SecureCode label. With 3D Secure and SecureCode, an additional security check will be built into your Digipass when you place your order. This way you are protected against misuse of your credit card number because you confirm your identity before payment. In addition, all communication takes place by default through a secure https:// connection, identified by the green lock or bar in the address field of your browser.

Which payment methods do you accept?

On brandbeveiligingshop.be, you can currently pay in the following ways: Bancontact Bank transfer Credit card (MasterCard, Visa) There is no extra cost for bank cards and orders with bank cards are processed faster.

Can I first receive my order and pay afterwards?

No, in standard situations you can only pay in advance. We do have exceptions for this: public contracts large orders (+ 2500 euro) repeat orders partner firms If you are planning a large purchase and paying by invoice is your only option, please contact our customer service to review the payment options.

Will I receive an invoice? Can I get a copy of my invoice?

Yes, you will receive your invoice automatically by email as an attachment after receiving your payment. Either immediately after ordering if you pay online Or when we have received your bank transfer in case you pay by bank transfer You can also find it in your account on our website. Didn't register when ordering? If you register later with the email address you used for the original order, you will still have access to your previous orders and invoices. Still can't find an invoice? Contact our customer service and we will be happy to help you!

Is it possible to pay for my order by bank transfer?

Yes. Please note that we will not ship your order until we have received the total amount of your order. For payment, follow the instructions sent in the separate confirmation email. It will take about 2 workdays before your transfer can be processed.

Can my invoice be adjusted or changed?

As long as your order has not been shipped yet, changes can be made to your order and invoice. Once your order has been shipped, we will not be able to change the information on your invoice.

How do I order on brandbeveiligingshop.be?

This is how you order on brandbeveiligingshop.be: Putting item(s) in your shopping cart Find the item you want to buy and put it in your shopping cart by clicking on "In shopping cart". If you want to place your order immediately, click on your shopping basket at the top right or on "Order now". If necessary, log in to your account. If you don't have one yet, you can create one when you place your order. Shipment Orders above 100 euro will be shipped free of charge. Under 100 euros a shipping cost of 10 euros will be added to the order amount. You don't have to do anything to do this. This happens automatically when you place an order. Paying and completing an order Choose how you want to pay. You can pay directly online with Bancontact, MasterCard, Visa and Maestro, or by bank transfer. Click on 'Purchase' to complete your order. If you chose an online payment option, you'll immediately reach your bank's secure environment to pay for the order. If you chose to pay by bank transfer, you need to transfer the money first before we ship your order. The details to make the payment in order can be found in the confirmation email that you will receive after placing your order.

How do I find a product quickly?

You can search for an item using our search bar at the top: Enter a term (for example: Powder extinguisher). Click on 'search'. You can also search by category, subcategory and filters: Select a category in the main navigation (e.g.: fire extinguishers). Narrow down your results using the filters on the left side of the page (e.g.: Extinguishing medium - powder) Click on a subcategory in the navigation (e.g.: powder fire extinguishers). Narrow down your results using the filters on the left side of the page (for example: Volume - 0 to 6 kg/l).