Exchange and return

Q: What are brandbeveiligingshop.be's return conditions?

You can return items free of charge under certain conditions. If the article is damaged, please refer to the frequently asked questions about warranty . Return shipments are at buyer's risk. This means that brandbeveilingshop.be is not responsible for the damage or the loss of returned items. Conditions Contact our customer service first to register a return. You return the item within the 30-day trial period. The period starts on the day you receive your article. The article is, if possible, in the original packaging. Neither the article nor the packaging are damaged. We would like to ask you, if possible, to include the invoice (or a copy of that invoice) in the packaging. For a quick and correct transaction it is important that you first register the item for exchange by contacting our customer service. Items that you cannot return: Items whose seal has been broken or with damaged packaging. Consumables such as gases, liquids, etc. Items that cannot be exchanged for hygienic reasons. Items that are damaged or incomplete.

Q: How long after purchase can I exchange or return an item?

You can exchange or return the item within 30 days of delivery. If the item is damaged or does not work properly, check the frequently asked questions or warranty conditions first. In that case, we will be happy to help you repair or exchange your product.

Q: Can I exchange or return all items?

Yes, as long as the items are unused and the packaging is unopened. Returning items is completely free of charge!

Q: How long does it take for the return to be processed?

Your return will be delivered to us and processed within 10 working days of delivery to the courier company. When we have received and processed your return properly, you will receive a confirmation email. If you haven't received a message within ten working days of your return, please contact our customer service. We will be happy to help you! You can check whether you meet all the conditions in the conditions for returning an item. Only if you meet all the conditions will your return be able to be processed correctly. In case of any problems we will contact you as soon as possible. When the amount is refunded depends on the payment method .

Q: How quickly will I be refunded after returning?

As soon as your return has been processed (maximum ten working days), we will refund you: Maestro or Bancontact : within five working days. Bank transfer : within five working days. Credit card (MasterCard, Visa) : processed on your current or next statement of expenditure (depends on when your statement is processed by the bank).

Q: How to exchange an item?

Within thirty days after receiving your order, you can exchange most of our articles for the same or a different article. Please contact our customer service department first. The conditions for an exchange are the same as for a return. You exchange the article within the 30-day trial period . The period starts on the day you receive your article. The item is, if possible, in the original packaging . Neither the item nor the packaging are damaged. We would like to ask you, if possible, to include the invoice (or a copy of that invoice) in the packaging. For a quick and correct transaction it is important that you first register the item for exchange by contacting our customer service. Items that you cannot return: Items whose seal has been broken or with damaged packaging. Consumables such as gases, liquids, etc. Items that cannot be exchanged for hygienic reasons. Items that are damaged or incomplete. If an item is faulty or defective within the warranty period, the statutory warranty periods apply and your item will be repaired or exchanged under warranty conditions. Please refer to our instructions for warranty requests .

What are brandbeveiligingshop.be's return conditions?

How long after purchase can I exchange or return an item?

Can I exchange or return all items?

How long does it take for the return to be processed?

How quickly will I be refunded after returning?

How to exchange an item?