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Shipping and delivery

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Here you can find all the information about delivery and shipping.

  • Is shipping free?
  • When will I get my order?
  • When will I receive my order?
  • Who delivers my package?
  • When will my order be delivered?
  • What is a Track & Trace code?
  • I can't find my order using the Track & Trace code
  • What happens if I'm not at home during delivery?
  • Can I choose the delivery date?
  • Can I pick up my order at a pickup point?
  • Can I have my order delivered to a PO box?
  • Can I come and collect my order from you?
  • Can you deliver an order outside Belgium?
  • I have not yet received my order, although it has been sent.
  • I haven't received all the items from my order?
  • I received a damaged package. What now?
  • Can you delivered my order to a different address?
  • Why is the delivery time 5 working days maximum?