It is possible that, after clicking on the Track & Trace link from your shipping email, you will receive the following notification (or something of the like): "No shipments were found for this combination". That's the combination of the code and the postcode of the town where the order is to be delivered.
This notification can be caused by the fact that the courier company has not yet processed the Track & Trace code. In that case, you can check the status of your order later in the day or the next working day.
Is it still not working then? Do not hesitate to contact us!